We are a company that offers professional services in different areas, specializing in Customer Service and IT Solutions.
Each company inhabits a different universe, so the Contact Center proposal is one hundred percent oriented towards the needs and internal operations of the client.
Through permanent audits, critical points are analyzed, improvements are implemented and weekly, monthly and quarterly reports are generated.
We guarantee outsourcing services
At LinkSolution S.R.L. we have enough experience to guarantee Outsourcing Services tailored to you. Our vast experience in first-class clients to establish a long-term relationship and partnership with our Customers.
The LinkSolution service policy, developed successfully, is based on defining a service whose main characteristics are the following:
Proactivity, ie to integrate existing monitoring and control technologies to analyze the general behavior of the installation and thus to infer possible problems of saturation and / or interruption of the computer service. Use of Proven Methodologies and Procedures.
These are a set of policies that are proven effective, efficient and appropriate to the different issues that are in turn documented in detail, both in their development and in the changes that may be necessary.
Evaluable, our services are «governed» by contractually-insured Levels of Service (SLA) that are feasible, measurable and comparable to eliminate any kind of doubt or subjectivity in performance evaluation. Synergy, LinkSolution will provide added value, optimizing your internal costs and can extend the hiring of the service dynamically to other areas of your company.
All the processes of the services offered, are implemented with strict rigor on the ISO 9001 standards.
Much more than solutions
Our commitment is to offer an excellent quality service, providing differential products in the outsourcing market about Contact Center, Technology, Turnkey Project Management, CRM, Consulting, ITIL, applying modern and innovative management tools at all times.